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Cannot login into ask.sagemath and recovery does not work.

asked 2015-05-04 18:04:16 +0100

temp_user gravatar image

updated 2015-05-05 08:55:39 +0100

slelievre gravatar image


I wanted to login today with OpenID with google and the website asked me to complete the registration. Blind as I was, I entered a new user name and therefore could't login into my old account. After some googling I couldn't even login into my new account. The old account was connected to an email adress which is not my google adress.

The problem now is, that the recovery function does not work for both accounts. Any ideas how to fix this problem? Thanks in advance

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Sometimes the recovery email is sent to spam folder -- did you check there?

niles gravatar imageniles ( 2015-05-05 14:40:27 +0100 )edit

yeah, I checked. It worked for the newer account, the account with the non-google-adress did not work. Even after now several days, nothing in the regular inbox or the spam folder.

temp_user gravatar imagetemp_user ( 2015-05-06 06:56:43 +0100 )edit

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answered 2015-05-05 15:12:28 +0100

niles gravatar image

We are aware of some current buggy behavior. Not sure whether this is due to a server misconfiguration or an askbot bug. We are investigating. See

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Asked: 2015-05-04 18:04:16 +0100

Seen: 1,066 times

Last updated: May 05 '15