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From the worksheet where this is happening in SageMathCloud, click the "help" button at the top and describe your problem.

The SageMathCloud team will look into the problem.

From the worksheet where this is happening in SageMathCloud, click the "help" button at the top and describe your problem.

The SageMathCloud team will look into the problem.

Last month (2016-10) a problem with underscore in SageMathCloud Sage worksheets was reported on the sage-cloud mailing list as Underscore issue, and was solved as smc issue 1107.

It's not clear whether the problem you are reporting is related to that, though.