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I would suspect MathJax not being properly installed. However some informations are missing to provide a correct answer. Could you please give us some informations so that someone can try to reproduce your problem:

  • which notebook did you use (Sage notebook or jupyter notebook) ?
  • did you use the command line ?
  • which version of Sage did you use ?
  • which OS ?
  • did you install Sage from the binaries, and which ones ?
  • did you compile Sage yourself ?
  • which command did you type precisely to get the error ?
  • which error message did you get ?
  • ... ?