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I don't think the answer is known yet -- we're going to try and see how this works. It offers a number of advantages for the mailing list for specific questions. These include tagging questions for easier reference, voting up the best responses, greater visibility of unanswered questions, and a karma system to "reward" those that spend the time to answer questions. Presumably if this turns out to be successful and work well, the needs for sage-support would be greatly diminished.