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firefox on MS Windows fails to show matrix parentheses

In our labs we have firefox 19 installed on MS Windows computers. When accessing our sage server and trying to show 3by3 matrices in typeset form, firefox does not show proper parentheses but cryptic symbols (it seems that it fails to use the correct font). Everything works fine if one uses chrome.

Is this a known problem with firefox or a known configuration error on our part?

Thank you