Recover Account does not work

asked 2021-12-19 20:07:21 +0100

sgia2 gravatar image

I lost my password to the http://ask.sagemath.org site, tried to reset it by typing in my email address and clicking on "Recover Account", but got an error saying Gateway timed out. Tries several times and a few weeks apart, still the same error. Could someone please look into it?

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Hi, thanks for reaching out. If your Ask Sage account was using Google sign-in, it's possible no password had been set at all. Did you try signing in using Google sign-in? What browser were you using? There seems to be problems with Google sign-in to Ask Sage using Safari, but in Firefox it works well.

slelievre gravatar imageslelievre ( 2021-12-23 15:59:54 +0100 )edit