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500: Internal server error

asked 2016-08-29 03:03:27 -0600

Romuald_314 gravatar image

Hello,

I had this problem for the first time a long time ago. I couldn't solve it. It occurs when I want to download worksheets through the server, but only with one or two of them especially.

I tried, by the past, to create a totally new worksheet, to copy and paste all the contain of each cell and save and try again to download, the same problem occurs.

It's really annoying, I searched, I didn't find anything on the web.

Any solutions ? Thank you for anyone who has the solution.

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Can you tell us more about your situation? Is this SageMathCloud, a local notebook server, etc? Is it in virtual machine, Mac, Linux... ? Which version of Sage? The answer may depend on this. Which browser?

kcrisman gravatar imagekcrisman ( 2016-08-29 07:50:36 -0600 )edit

It's installed on my own linux (Xubuntu 16.04) as a server, i.e. local notebook server, yes. The current version is 7.2, Ihavn't yet upraded it to 7.3, because it's not yet in the depositories of my software manager. However, it'll be soon I guess. But I had this problem with the anterior versions too. I work on firefox.

Romuald_314 gravatar imageRomuald_314 ( 2016-08-29 14:03:53 -0600 )edit

Hmm, I haven't experienced that. Do you see anything appearing in the terminal?

kcrisman gravatar imagekcrisman ( 2016-08-29 18:59:00 -0600 )edit

I didn't had the idea to look at the terminal, but now you mention it, yes, seems to be an error with ascii characters: http://pastebin.com/6ggKYUqz All that occurs when I press "Download". That's the entire result.

Romuald_314 gravatar imageRomuald_314 ( 2016-08-30 01:23:23 -0600 )edit

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answered 2016-08-30 07:29:29 -0600

kcrisman gravatar image

Thanks for the info. Unfortunately, this is a known bug - see Trac 9711 and this sage-support post. I've opened this issue.

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Ok, thanks.

Romuald_314 gravatar imageRomuald_314 ( 2016-08-30 15:09:28 -0600 )edit

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Asked: 2016-08-29 03:03:27 -0600

Seen: 110 times

Last updated: Aug 30 '16